Britam’s ImageNow Excites Customers
BY DRAXON MALOYA
Recognizing that insurance claim processes can be stressful and time-consuming experiences, Britam Insurance Malawi Limited introduced the new automated document management system called ImageNow. This cutting-edge system represents a significant milestone committed to providing efficient, exceptional, and seamless customer experiences.
The innovative system aims to streamline and automate every step of the claims journey, providing solutions to customers and enhancing internal systems dedicated to efficiency and customer experience.
The project, which began almost a year and a half ago, embarked on a transformational journey automating files, especially claim files, with the process now at 100% completion. Underwriting files are currently at almost 60% completio...