Suleman Chitera 
By Suleman Chitera
LILONGWE – Airtel Malawi Plc has announced plans to invest between K50 billion and K60 billion in strengthening its network infrastructure and improving connectivity across the country, reaffirming its commitment to delivering better digital services to customers.
The announcement was made during the official opening of a new Airtel Malawi Express Shop at Ekhaya Complex in Area 10, Lilongwe, a development the telecommunications company says is part of its broader strategy to expand customer access to modern, convenient, and digitally enabled services.
Read also CAMA Demands MACRA to Reverse Airtel and TNM Data Tariff Hikes Over Alleged Legal Violations
Speaking during the launch, Airtel Malawi Managing Director Aashish Dutt said the planned investment reflects the company’s determination to enhance network quality while making its services more accessible to customers through an expanding retail footprint.
He explained that the new Express Shop is designed to offer customers a faster and more convenient service experience, while complementing the company’s ongoing investments in network infrastructure.
Dutt said the Ekhaya Complex outlet is the third new Airtel retail shop opened within the past two months, following the successful launch of branches at Hope Square in Mzuzu and Area 12 in Lilongwe.
According to Dutt, the latest investment demonstrates Airtel Malawi’s focus on improving customer convenience by bringing services closer to communities and supporting the country’s growing digital economy.
Beyond serving individual customers, the new outlet is expected to provide significant support to businesses operating around Area 10 and surrounding locations.
The shop will offer a range of services, including Airtel Money merchant solutions, business account support, SIM registration and replacement, customer care services, smartphone assistance, and other digital solutions aimed at enabling smoother, safer, and more efficient financial transactions.
Dutt said strengthening Airtel’s retail presence is an important part of ensuring customers can easily access both telecommunications and financial services while supporting the increasing demand for digital solutions in Malawi.
The company’s planned investment of between K50 billion and K60 billion is expected to be directed toward expanding and modernising network infrastructure to improve coverage, capacity, and service reliability as demand for voice and data services continues to rise.
Representing Lilongwe City Council, Deputy Mayor Trizah Silo welcomed Airtel Malawi’s continued investment in the capital city, describing the opening of the Express Shop as an important contribution to Lilongwe’s development.
Also Bullets Clinch Airtel Top 8 Title Again as Mponda Hails Team’s Winning Tradition
She said the expansion aligns with the city’s vision of promoting digital transformation and improving access to modern services for residents and businesses alike.
Silo noted that improved access to telecommunications and digital financial services plays a vital role in stimulating business growth, supporting entrepreneurs, and enhancing financial inclusion.
She further commended Airtel Malawi for continuing to invest in infrastructure and customer service despite increasing demand for reliable digital connectivity.
The opening of the Ekhaya Complex Express Shop forms part of Airtel Malawi’s broader expansion strategy aimed at improving customer experience while supporting Malawi’s digital transformation agenda.
With the planned multi-billion-kwacha investment in network infrastructure, the company expects customers across the country to benefit from stronger connectivity, improved service quality, and greater access to innovative digital and financial solutions.
